How to format your references using the Customer Needs and Solutions citation style

This is a short guide how to format citations and the bibliography in a manuscript for Customer Needs and Solutions. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

Paperpile	The citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNote	Find the style here: output styles overview
Mendeley, Zotero, Papers, and others	The style is either built in or you can download a CSL file that is supported by most reference managers.
BibTeX	BibTeX styles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author

Brakenhoff RH (2011) Cancer. Another NOTCH for cancer. Science 333:1102–1103

A journal article with 2 authors

Hone J, Carpick RW (2015) Friction. Slippery when dry. Science 348:1087–1088

A journal article with 3 authors

Catalli K, Shim S-H, Prakapenka V (2009) Thickness and Clapeyron slope of the post-perovskite boundary. Nature 462:782–785

A journal article with 5 or more authors

Kwiat PG, Barraza-Lopez S, Stefanov A, Gisin N (2001) Experimental entanglement distillation and “hidden” non-locality. Nature 409:1014–1017

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book

Mattone J, Vaidya N (2016) Cultural Transformations. John Wiley & Sons, Inc, Hoboken, NJ

An edited book

Ceccarelli M (2010) Distinguished Figures in Mechanism and Machine Science: Their Contributions and Legacies, Part 2. Springer Netherlands, Dordrecht

A chapter in an edited book

Holzer G (2008) Orthopedic Surgery. In: Grampp S (ed) Radiology of Osteoporosis. Springer, Berlin, Heidelberg, pp 69–76

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Customer Needs and Solutions.

Blog post

Andrew E (2014) Measles Cases In The US Reach 20-Year High. In: IFLScience. https://www.iflscience.com/health-and-medicine/measles-cases-us-reach-20-year-high/. Accessed 30 Oct 2018

Reports

This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report

Government Accountability Office (1990) The Stafford Student Loan Program. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation

Sink RC (2010) Exploring a high school community relations and parent involvement program. Doctoral dissertation, Lindenwood University

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article

Markoff J (2017) Shhh! That Helpful Robot May Pose a Security Risk. New York Times B6

In-text citations

References should be cited in the text by sequential numbers in square brackets:

This sentence cites one reference [1].
This sentence cites two references [1, 2].
This sentence cites four references [1–4].

About the journal

Full journal title	Customer Needs and Solutions
Abbreviation	Cust. Needs Solut.
ISSN (print)	2196-291X
ISSN (online)	2196-2928
Scope