How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

Paperpile	The citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNote	Download the output style file
Mendeley, Zotero, Papers, and others	The style is either built in or you can download a CSL file that is supported by most reference managers.
BibTeX	BibTeX styles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author

Moore JE (2010) The birth of topological insulators. Nature 464:194–198

A journal article with 2 authors

DeLong EF, Karl DM (2005) Genomic perspectives in microbial oceanography. Nature 437:336–342

A journal article with 3 authors

McCulloh KA, Sperry JS, Adler FR (2003) Water transport in plants obeys Murray’s law. Nature 421:939–942

A journal article with 5 or more authors

Fillmore CM, Xu C, Desai PT, et al (2018) Author Correction: EZH2 inhibition sensitizes BRG1 and EGFR mutant lung tumours to TopoII inhibitors. Nature 563:E27

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book

Sofronas A (2005) Analytical Troubleshooting of Process Machinery and Pressure Vessels. John Wiley & Sons, Inc., Hoboken, NJ

An edited book

Panigrahi BK, Abraham A, Das S (eds) (2010) Computational Intelligence in Power Engineering. Springer, Berlin, Heidelberg

A chapter in an edited book

Maccabruni A, Mora R (2006) Diagnosis of Infection. In: Mora R (ed) Nonunion of the Long Bones: Diagnosis and treatment with compression-distraction techniques. Springer, Milano, pp 47–54

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post

Andrew D (2017) Brain Scans Reveal Why It Is So Difficult To Recover From Ocd – And Hint At Ways Forward. In: IFLScience. https://www.iflscience.com/brain/brain-scans-reveal-why-it-is-so-difficult-to-recover-from-ocd-and-hint-at-ways-forward/. Accessed 30 Oct 2018

Reports

This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report

Government Accountability Office (2006) Gas Pipeline Safety: Preliminary Observations on the Implementation of the Integrity Management Program. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation

Olsen CM (2009) A violinist in a non-classical world: Sugizo’s use of violin in popular music. Doctoral dissertation, California State University, Long Beach

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article

Tommasini A (2017) A Rich Revival for a Chilling Drama. New York Times C6

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Moore 2010).
This sentence cites two references (DeLong and Karl 2005; Moore 2010).

Here are examples of in-text citations with multiple authors:

Two authors: (DeLong and Karl 2005)
Three or more authors: (Fillmore et al. 2018)

About the journal

Full journal title	Service Business
Abbreviation	Serv. Bus.
ISSN (print)	1862-8516
ISSN (online)	1862-8508
Scope	Business and International Management Strategy and Management